Frequently Asked Questions

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Once you’ve placed your order, please email brookleydesigns@hotmail.com with your order number as the subject line. You will receive an order confirmation to your email after you place your order with all this information.

YES! I ship to most countries, but due to the new tariff laws implemented by the US i can now only offer the self print versions to my customers in the states. You can find all the info here - https://brookleydesigns.com/wall-art/ols/products/digital-download-custom-teddy-portrait

Order confirmations are sent automatically within 2 hours of purchase. If you haven’t received yours, please check your junk or spam folder, as our emails can occasionally end up there! 

Please visit the teddy portrait product description here for all info.

We offer frames for all our designs at checkout. If you don’t select a frame at checkout, your design will be delivered unframed. You can find more details about our framing service here. 

Customers can choose from a range of sizes!

• A5 - Smallest - 5.8 X 8.3 inch
• A4 - Medium - 8.3 X 11.7 inch
• A3 - Largest - 11.7 X 16.5 inch